Global Capability Centers (GCCs) — enterprise-owned hubs that centralize specialized capabilities across global locations — have traditionally been associated with cost efficiency and scale. Today, however, they are emerging as strategic engines of innovation.

At the forefront of this transformation is India with more than 1,700 GCCs employing more than 1.9 million professionals. Yet India is not alone here — emerging markets such as Poland, the Philippines, and Costa Rica are becoming vital components of a globally distributed operating model.

This white paper explores the evolution of GCCs, especially in the pharmaceutical sector, outlining key enablers, emerging challenges, and defining traits of future-ready GCCs.

Key Topics

• Evolving role of GCCs
• Enablers powering GCC transformations
• Overcoming key challenges
• Hallmarks of future-ready GCCs

Author

Pratibha Jalui, Senior Director, FSP Operations

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