How do you build an FSP workforce that controls costs without compromising quality, capability, or delivery?

As organizations face pressure to deliver high-quality outcomes within increasingly constrained budgets and timelines, strategic workforce planning is becoming critical to successful Functional Service Provider (FSP) partnerships. It means building teams with the right mix of skills, experience, and locations to respond to changing delivery demands while creating long-term value.

This webinar explores how organizations can balance senior, mid-level, and junior programmers and statisticians, align work with the appropriate level of capability, and make effective use of global delivery models without compromising quality or oversight. Rather than assuming more experience always means lower risk, Cytel experts will examine how thoughtful workforce planning can improve delivery performance, workforce resilience, and operational efficiency.

Through practical examples and real-world experience, attendees will learn how smarter workforce models can strengthen delivery, optimize resources, and create lasting value for both sponsors and FSP providers.

Key Topics

• Building FSP teams with the right mix of clinical experience from the start
• Methods of optimizing workforce value and controlling labor costs
• Using smarter workforce planning to improve quality, reduce costs, and strengthen retention across teams
• Investing in mentoring and career development to build capability and support more sustainable delivery models

Speakers

• Steven Thacker – Vice President, FSP Operations
• Kathryn Wright – Senior Director, FSP Operations
• Pallavi Jagtap – Manager, Statistical Programming Management FSP